Moving Made Simpler

Applying? Moving in? Moving on?

Your Tenant Journey.

Whether you’re applying, preparing to move in or getting ready to move on, here are the key steps to expect

APPLYING

Ready to apply after viewing?

Use the Apply Now button below to start your application. You’ll be asked which property you’re applying for and when you viewed it.

As part of your application, you can let us know about:

Pets are considered on a case-by-case basis. If a pet is approved, any deposit requirement will be confirmed clearly and in line with Scottish tenancy deposit rules.

All applications are reviewed by our team. If your application is selected to progress, referencing will be carried out through Goodlord. We may ask for a £200 refundable commitment payment before referencing begins. This helps confirm that you wish to proceed. If your tenancy goes ahead, the payment will be put towards your move-in monies. If you withdraw, are unsuccessful, or the tenancy does not proceed for any reason, it will be refunded in full.

You and any other applicants will be sent a link to upload your documents. Applications should usually be completed within 48 hours.

You’ll normally be asked for:

If you cannot evidence income in the usual way, a guarantor or advance rent may be considered.

MOVING IN

Application approved?

Once your move-in date is agreed, we’ll confirm exactly what needs to be signed, paid and arranged before keys are released.

Before your tenancy begins:

Your tenancy agreement will be emailed to you for electronic signature
All tenants and any guarantors must read and sign the agreement
We’ll confirm the rent, deposit and move-in monies due
Cleared funds must be received before keys can be released
Keys are normally collected from our office and signed for on collection
We retain spare keys for management and emergency access purposes

Your inventory and schedule of condition will usually be emailed to you on or around your move-in date. Please check it carefully and report any issues within 7 days, as it will be used again at the end of your tenancy.

You’ll also need to:

Set up your monthly rent standing order
Arrange utilities from the tenancy start date
Update council tax details where required
Consider contents insurance for your own belongings
Keep our maintenance, accounts and emergency contact details handy

We may notify utility providers and council tax of your move-in, but tenants remain responsible for making sure accounts are correctly set up.

MOVING ON

Time to move on?

Getting organised early helps your tenancy end smoothly and gives you the best chance of a straightforward deposit return.

When giving notice:

Check your tenancy agreement so the correct notice is given
Email your notice to notice@infinitiproperties.com
Contact us if you are unsure what notice is required
We’ll acknowledge your notice and confirm the tenancy end date
We’ll advise any final payment due and provide a moving-out checklist

Before you leave:

Remove all personal belongings, food and rubbish
Leave the property clean and in line with the ingoing inventory, allowing for fair wear and tear
Arrange mail redirection in good time, as this can take 2–3 weeks
Take final meter readings and settle your utility accounts
Return all sets of keys to our office

The tenancy cannot be fully closed until all keys have been returned.

After you move out, a checkout inspection will be carried out and compared with the ingoing inventory. We’ll contact you about any proposed deposit deductions before submitting the proposal to SafeDeposits Scotland.

If everyone agrees, the deposit can be released by the scheme. If agreement cannot be reached, the scheme’s independent adjudication process will decide the outcome.

NEED ANY SUPPORT

Moving can be stressful, so if a little extra help makes things easier, we are always happy to point you in the right direction.

Frequently Asked Questions

Find answers to some of the questions we are most commonly asked by tenants.

Once you have viewed a property and want to apply, we will explain the application process and the documents required. Applications are normally subject to referencing, affordability checks and landlord approval.

You will usually need to provide identification, proof of address, income details and any other information required for referencing. We will confirm exactly what is needed when you apply.

Yes. The commitment payment is fully refundable in line with the terms explained during the application process. It is used to show that you are serious about proceeding with the property while referencing is carried out.

Yes. We will always consider a guarantor where this is relevant to the application. Whether a guarantor is required or accepted will depend on the circumstances of the application, referencing and the landlord’s final decision.

Pets may be considered, but they require landlord consent and will depend on the property, the type of pet and the landlord’s instructions. Please tell us about any pets at the start of the application so this can be discussed properly.

Timescales can vary depending on how quickly documents are provided, referencing is completed and the landlord makes a decision. We will keep you updated throughout the process.

Once you become a tenant, you will be given contact details for our maintenance team. They will be your point of contact if any maintenance or repair issue needs to be reported during your tenancy.

Your deposit will be registered with an approved tenancy deposit scheme in line with the requirements for private residential tenancies in Scotland. We will provide the relevant deposit information once your tenancy is in place.