The Property Ombudsman

Infiniti Properties is a member of the The Property Ombudsman scheme, providing our landlords and tenants with an additional level of protection and peace of mind.

What this means for you

Being part of The Property Ombudsman ensures that we:

• Follow a recognised Code of Practice
• Handle all matters fairly, transparently and professionally
• Have a clear and structured complaints procedure
• Offer access to independent dispute resolution if needed

Our commitment

We are committed to maintaining high standards of service in line with The Property Ombudsman guidelines. If an issue cannot be resolved directly with us, you have the right to refer your complaint to the scheme for an independent review.

How to raise a complaint

• Contact us first so we can try to resolve the issue promptly
• If you are not satisfied with the outcome, you may escalate your complaint to The Property Ombudsman